Quality Photo Gifts Delivered Fast
Got any questions? Hopefully we've got them all covered here. If we've missed anything, please drop us an email and we'll be happy to help. Please be aware that over the Xmas period deliveries may be slower than normal due to volumes during any strikes. Our best estimates of delivery at the time are shown to you in the basket and checkout at time of order which override any other delivery information on the website.
For a quick overview we have gathered some of our most popular questions in this section.
Don't worry – we're super quick! If you need your order quickly, simply place your order by 12:05PM and select our courier option for fast delivery.
Next day delivery orders are dispatched same day and delivered by courier, (unless affected by strikes by DPD or other postal networks) or alternatively you can take advantage of FREE UK delivery by second class post.
Please be assured our website is completely secure. We take the security of our site very seriously, and therefore use Stripe to process our payments, which is a trusted fully secure payment merchant.
If you cannot upload your photo it usually means that your image does not meet our file size limitations or you are trying to upload an invalid file type
To use our uploader your photo must be:
At least 50kb
No bigger than 25mb
Either a 'jpeg', 'png' or 'tif' file
If you continue to have problems uploading your photos, please click here to email it to us.
We accept Visa, Mastercard and American Express. We also accept Apple Pay.
Canvases, Framed Prints, Framed Canvases
Requires your photo to be at least 300kb but no bigger than 25mb.
Prints, Coasters, Mugs, Cases
Requires your photo to be at least 50kb but no bigger than 25mb.
Please note, due to the varying quality and settings on screens, minor variations in colour are a possibility.
Zippi cannot therefore guarantee that the colours you see via your monitor or device will exactly match the actual colour of your image.
Have a look here about how you can pay. We explain about card payments, marketing codes.
Please be assured our website is completely secure. We take the security of our site very seriously, and therefore use Stripe to process our payments, which is a trusted fully secure payment merchant.
We accept Visa and Mastercard and American Express.
After creating your product, and adding it to the shopping basket, you can enter your discount code in the box provided in the basket. Don't worry - your discount will be calculated automatically.
An error page usually means you have entered your payment details incorrectly, or your card is invalid.
Some common problems are:
Your billing address doesn't match the address on your payment card
Your security number is incorrect (the security code is the last 3 digits on the back of your card)
Your expiry date is incorrect/expired
To solve this problem go back to the Payment Details page and try again or try a different card.
If you continue to have problems, please contact your bank.
Your payment will show as "Zippi" on your bank or credit card statement.
Look here to find out more about uploading your photo. Lets talk file sizes, file formats and unzip all that technical jargon.
Canvases, Framed Prints, Framed Canvases
Requires your photo to be at least 300kb but no bigger than 25mb.
Prints, Coasters, Mugs, Cases
Requires your photo to be at least 50kb but no bigger than 25mb.
Please note, due to the varying quality and settings on screens, minor variations in colour are a possibility.
Zippi cannot therefore guarantee that the colours you see via your monitor or device will exactly match the actual colour of your image.
Our Uploader allows 'jpeg', 'png' and 'tif' files. If you have a different format click here to email us and we will do our best to help.
Our minimum accepted file size is 50kb and our maximum file size is 25mb.
To find out the size of your image:
For Windows users:
Right-click your image file and select "Properties" from the File menu. This opens up the Properties Window which will display the size of the image.
For Mac users:
Single-click your image file in the Finder and select "Get Info" from the File menu (or hit Command-I on your keyboard) and a new window appears. This opens up the Info Window which will display the size of the image.
Kilobytes (kb) and megabytes (mb) are a unit of measurement of computer memory or digital data. 1 megabyte (1mb) is equal to 1,024 kilobytes. The bigger your image is in mb's, the better your image will look when placed onto your product.
Pixels per inch (ppi) is what makes up the resolution of a file. In effect it is the density of pixels per inch in the digital photo you want to send us. You can usually tell the pixel size of your photo by looking at the properties of your photo in the file. The higher the resolution, the better the quality of photo and therefore the bigger you can enlarge the photo without the image becoming grainy or pixelated.
We do not enhance or reposition your photo unless you specifically ask us to do so.
If you cannot upload your photo it usually means that your image does not meet our file size limitations or you are trying to upload an invalid file type
To use our uploader your photo must be:
At least 50kb
No bigger than 25mb
Either a 'jpeg', 'png' or 'tif' file
If you continue to have problems uploading your photos, please click here to email it to us.
This section contains everything you need to ensure you receive your order and how we handle refunds and returns.
Don't worry – we're super quick! If you need your order quickly, simply place your order by 12:05PM and select our courier option which means your delivery could arrive the very next working day.
Next day delivery orders are dispatched same day and delivered by courier, or alternatively you can take advantage of FREE UK delivery by second class post.
We currently deliver to the UK only.
UK Delivery Options:
| Destination | Timeframe | Cost |
| 2nd Class UK(No signature required) | 3-10 working days | FREE(99p if under £5) |
| 1st Class UK(No signature required) | 1-3 working days | £2.49 |
| Tracked 24h UK(No Signature required but fully trackable) | 1-2 working days | £3.99 |
| Courier UK(Signature or safe place required) | 1 working day | £7.99 |
| Courier UK by 12:00(NOT CURRENTLY AVAILABLE) | 1 working day | £9.49 |
| Courier UK Saturday(NOT CURRENTLY AVAILABLE) Order by 12:05PM Friday | £9.49 | |
| Courier UK Sunday(NOT CURRENTLY AVAILABLE) Order by 12:05PM Friday | £9.49 | |
| Courier UK by 10:30(NOT CURRENTLY AVAILABLE) | 1-2 working days | £18.49 |
Any restrictions on what delivery methods are available will be shown within both the shopping basket and checkout. Your order confirmation email will confirm the delivery service used and, where applicable, how to track your order. These estimations have been amended due to COVID - please check delivery window during the checkout.
We charge a flat rate delivery fee regardless of how many products you buy.
Standard delivery means your order will be sent by Royal Mail 2nd class post, and doesn’t need signing for. As 2nd class post isn’t a guaranteed or timed service, we cannot guarantee which day exactly you will receive your order, but we do know it should be received between 2-4 working days from the day it is dispatched. If your order is urgent or needed by a certain date, we recommend you use one of our Tracked 24 or Courier options. These estimations have been amended due to COVID - please check delivery window during the checkout.
First class delivery should be received 1-2 working days from dispatch, and doesn’t need signing for. As 1st class post isn’t a guaranteed or timed service, we cannot guarantee which day exactly you will receive your order, but we do know that 90% of first class post is delivered the very next working day, so you shouldn’t have to wait too long for your order! These estimations have been amended due to COVID - please check delivery window during the checkout
Royal Mail’s Tracked 24 service means your order should be received between 1-2 days from dispatch and is fully trackable to your door (without needing to be signed for). The next day, you should receive an email and/or text confirming your tracking number and a link where you can track your item. These estimations have been amended due to COVID - please check delivery window during the checkout
Please note if you need a guaranteed delivery date, please select a courier service.
Next day courier means you can expect your order the very next working day by DPD local, and it will need signing for (unless you make alternative arrangements via the DPD app). You will start to get real-time communications via text and/or email from DPD confirming your order has been dispatched, the expected delivery date and options to reschedule, nominate a safe place/neighbour or pick up shop if you are not going to be in.
On the morning of delivery, you will receive a second text and/or email confirming your package is out for delivery and its one hour delivery window. You will receive a further opportunity to nominate a safe place/neighbour or pick up shop if you aren’t going to be in.
You can also use the 'follow my parcel' link on the email to track the progress of your parcel as the driver makes his way to your address.
Yes, we certainly do but only to offshore islands that are part of the UK Delivery may take a little longer to these areas.
Zippi will send you a confirmation email once your order has been placed, and then a dispatch email once your order has been processed and posted out.
If you have upgraded to courier delivery, you will also receive the following communications in real-time from DPD the moment your order is dispatched:
| Shipped | You'll get a text and an email once the parcel has been dispatched confirming the delivery date, and options to reschedule |
| Out for delivery | You'll get a second text and email on the morning of your delivery confirming your one-hour delivery slot and options to rearrange or to give instructions to leave in a safe place. The email will also give you a clickable link to follow your parcel's progress – right the way to your door. It will even tell you your driver's name! |
Standard Delivery
If you have selected standard delivery, your order will be dispatched by second class post, which is not a trackable or guaranteed service, and doesn't require a signature. Second class post normally takes 2-4 working days to arrive but in busy periods can take as much as 7 working days. Whilst most of Royal Mail’s deliveries are received within 2-4 working days, we sadly can’t guarantee the exact day your order will arrive. Sorry!
Courier Service
If you have upgraded to courier delivery, you will also receive the following communications in real-time from Interlink the moment your order is dispatched:
| Shipped | You'll get a text and an email once the parcel has been dispatched confirming the delivery date, and options to reschedule |
| Out for delivery | You'll get a second text and email on the morning of your delivery confirming your one-hour delivery slot and options to rearrange or to give instructions to leave in a safe place. The email will also give you a clickable link to follow your parcel's progress – right the way to your door. It will even tell you your driver's name! |
For our upgraded Courier Service to UK addresses we are pleased to offer alternative delivery options at the additional charges below:
| Courier UK by 12:00 | £9.49 |
| Courier UK Saturday | £9.49 |
| Courier UK Sunday | £9.49 |
| Courier UK by 10:30 | £18.49 |
As all our Goods are made to order and personal to you, you will not be able to cancel or return your order once an order confirmation has been sent.
However, in the unlikely event there is a manufacturing fault with your product, you can return all orders under £100.00 within 7 days for a replacement. Please email us here with your order number and specific details of the manufacturing fault with your product so our customer services team can investigate the issue and confirm what to do next.
Here's how we try and ensure your product looks its absolute best.
Our high resolution printers and quality inks guarantee brilliantly vibrant colour and we do our upmost to ensure colour correctness as much as possible.
However, due to the varying quality and settings on screens, minor variations in colour are a possibility.
Zippi cannot therefore guarantee that the colours you see via your monitor or device will exactly match the actual colour of the photo on your product.
Here at Zippi we pride ourselves on our quality products. We only use the finest materials to create your gift and all our products are handmade with care under the strictest quality control conditions.
Please be assured we have a customer services team on hand to help with any questions you might have at every stage of your order. Please click here to email us if you require further assistance now. Our offices are open 9-5 Monday to Friday.
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